Set Up Direct Debit for Contributions

Glossary

Direct Debit Setup: Self-Authorised Flow

• Step 1: Initiate direct debit setup

• Step 2: Verify your identity

• Step 3: Sign the Direct Debit Authority (DDA)

• Step 4: Verify your bank account (Penny Test)

Direct debit Setup: Delegated flow

• Step 1: Nominate the Account Holder (Admin's Task)

• Step 2: Resend Email (For Assigned Status)

• Step 3: Cancel Setup (For Assigned or In Progress Status)

Manage In-Progress Account Setup

Accessing the Direct Debit Services Agreement (DDRSA)

Direct Debit Setup: Self-Authorised Flow

Context: This section covers the full process of setting up a Direct Debit account when you, the Employer Admin, are also the authorised Account Holder.

New: If you have undergone the Identity Verification (IDV) process, you will be ‘verified’ for 24 hours, meaning you will not have to submit identity documents for any subsequent bank account setups during this time.

Step 1: Initiate direct debit setup

Important: This process can take up to 7 days to complete.

1. Click the Settings menu.
    
2. Click the Contribution Settings button.
   
   
    
3. Click the Edit button.
   
   
    
4. Click the Add Direct Debit Account button.
   
   
    
5. In the Account Holder pop-up, in ‌the Select the Authorised Person drop-down, choose the I am the Authorised Person option

6. Click the Continue button and you'll be taken to the Set up direct debit screen.
   
   

Step 2: Verify your identity

1. On the Set up direct debit screen, under Step 1: Verify Your Identity, click the Accept and Start → button.
   
   
    

2. You will be navigated to the Verify your identity screen, which displays a QR code and a link.
   
   
    

3. On your phone, scan the QR code or use the link to start the identity check.
    

4. On the mobile flow, tap the Start button to proceed. The portal screen will transition to Verification in progress.
    

   

5. Complete the mobile verification flow by uploading your ID document and taking a likeness selfie. After following this flow, a verification complete screen will show on your mobile device.
    

   

6. Once submitted, the portal will return to the Set up direct debit screen. A notification confirms your submission, and Step 2 will unlock.
   
    

   

7. If you need to exit while verification is in progress: Click the Cancel button or the × icon to return to the previous screen. Leaving this screen before the mobile flow is completed will abort the verification.
    

8. If this process does not meet the expected verification, you will be prompted to contact support for assistance.

Step 3: Sign the Direct Debit Authority (DDA)

1. Under Step 2: Sign the Direct Debit Authority (DDA), click the Start button
   
   
    

2. You will be navigated to the Direct Debit Authority (DDA) screen.
    

3. Under Bank Account Details, enter the BSB, Account Number, and Account Name. The BSB will be validated in real-time.
    

4. Under Declaration section, click the Download Agreement button to review the Direct Debit Request Services Agreement.
    

5. Select both mandatory checkboxes to acknowledge and authorise the agreement.
    

6. Click the Done button. 
   
   
    

7. The portal will return to the Set up direct debit screen. A notification confirms DDA complete, Step 3 is unlocked, and the penny test deposit is triggered automatically
    

   Help: Your Payment Reference Number (PRN) should begin with BUQP9_ followed by 6 digits and an underscore, followed by 5 characters. The correct value should match the format: BUQP9_XXXXXX_XXXXX. If your banking app does not display underscores, please include them between the three value sets shown in the example.

   
   
   
    

Step 4: Verify your bank account (Penny Test)

1. Check the bank account you provided in Step 2 for a small-value deposit from Wrkr and note the reference code in the transaction description.
    

2. On the Set up direct debit screen, under Step 3: Verify Your Bank Account, enter the reference code into the Enter reference code input field.
    

3. Click the Verify button.
   
   
    

4. If correct, you are navigated to the Direct debit setup complete screen.
    

5. If incorrect, an Invalid reference code error displays. You have a maximum of 3 attempts for this setup.
   
   
    

6. If you have the Organisation Admin role, you can go to Payment Settings to navigate to the Contribution Payment Details screen. Here you can see the account listed and mark as preferred payment method.
   
   

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Direct debit Setup: Delegated flow

Context: This section covers the process of setting up a Direct Debit account when you, the Employer Admin, nominate someone else (the authorised account holder) to complete the setup.

Step 1: Nominate the Account Holder (Admin's Task)

1. Click the Settings menu.
    
2. Click the Contribution Settings button.
   
   
    
3. Click the Edit button.
   
   
    
4. Click the Add Direct Debit Account button.
   
   
    
5. In the Account Holder pop-up, in ‌the Select the Authorised Person drop-down, choose the I am the Someone Else option
    

6. Under the new authorised person section, enter the Given Name, Family Name, and Email of the authorised individual.
    

7. Click the Notify Account Holder button.
   
   
    

8. The modal will close, and return to the Set preferred payment method screen. The setup status is now showing as Assigned  to x name.
   
   

Step 2: Nominee Access and Setup (Nominee's Task)

1. The nominee needs to open the email notification with the title You have a task to complete for the Employer Portal.
    

2. Click the Complete Task button or use the provided link to navigate to the Login screen.
   
   
    

3. Log in with the nominated email address or create a new account linked to that email.
   
   
    

4. Upon successful login, you will be redirected immediately to the Set up direct debit flow.
    

5. Follow the steps in the Direct Debit Setup: Self-Authorised Flow (Steps 1, 2, and 3) to complete the setup
   
   

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Manage In-Progress Account Setup

Context: This section details how to view the status, resend an email, or cancel an Assigned or In Progress account setup.

Step 1: View Setup status and actions

1. Navigate to the relevant screen: Contribution Payment Details (for Direct Debit) or Contribution Refund Account (for Refund).
    

2. Review the status display and available actions:

   • Status Assigned and in progress: The display will show "Setup in progress by First Name LastName" and you can click either the  Resend Email or Cancel button

   • Status Completed, Failed, Cancelled, or Expired: No status is shown; the UI reverts to the default state, allowing you to start a new setup.
      

Step 2: Resend email (for assigned status)

1. On the relevant details screen, click Resend email next to the setup in Assigned status.
    

2. If successful: A toast notification will appear: ✔️ Email resent to First Name, Last Name.

Step 3: Cancel Setup (for assigned or in-progress status)

1. On the relevant details screen, click the Cancel button.
    

2. A confirmation modal will appear.
    

3. To confirm cancellation, click the Cancel Setup button.
    

4. The setup status updates to Cancelled, it is removed from the UI, and a toast notification confirms the cancellation.
    

5. To abandon cancellation, click the Cancel button, the × icon, or click outside the modal. The setup will remain in its current status.

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Accessing the Direct Debit Services Agreement (DDRSA)

Context: This section explains how to access and download the DDRSA after a Direct Debit account has been successfully set up.

1. Click the Settings menu.
    
2. Click the Contribution Settings button.
   
   
    
3. Click the Edit button.
   
   
    

4. Expand the Direct Debit account card you wish to view. Locate the small download icon and hyperlinked text Direct Debit Services Agreement, in the expanded card.
    

5. Click either the icon or the text. The DDRSA document will be downloaded or opened in a new tab.