Glossary
Electronic Funds Transfer (EFT)
This section details how to configure EFT as the preferred method for contributions, and the process of submitting a contribution with it.
Configure EFT as the payment method
If using EFT as the preferred payment method, you will send funds directly to your Virtual Bank Account (VBA) using the payment instructions provided when submitting a contribution.
- Click the Settings menu.
- Click the Contribution Settings button
- Click the View button
-
Within the EFT tile, click the Set as Preferred button.
Note: For more details on how the Virtual Bank Account works, click the link within the EFT or BPAY option tiles, or navigate to the Virtual Bank Account section within this article.
Pay a contribution with EFT
Need help submitting a contribution? See how to submit a contribution via file upload, using the manual grid, or with the file mapper.
Now that you have configured contribution payments to use EFT, we can proceed to submit a contribution.
On the Review step of the contribution submission, you will see that payment details are confirmed as using EFT.
Click the Submit Contribution button.
You will be presented with the payment details for your contribution, and the ability to print this summary.
Click the Return to Contributions button.
You will see your new contribution with the status of Awaiting payment. To complete your contribution, you must transfer funds to your VBA using the payment details from your contribution.
BPAY
This section details how to configure BPAY as the preferred payment method for contributions, and the process of submitting a contribution with it.
Configure BPAY as the payment method
If using BPAY as the preferred payment method, you will send funds directly to your Virtual Bank Account (VBA) using the BPAY payment instructions provided when submitting a contribution.
- Click the Settings menu.
- Click Contribution Settings button
- Click the View button
-
Within the BPAY tile, click the Set as Preferred button.
Note: For more details on how the Virtual Bank Account works, click the link within the EFT or BPAY option tiles, or navigate to the Virtual Bank Account section within this article.
Pay a contribution with BPAY
Need help submitting a contribution? See how to submit a contribution via file upload, using the manual grid, or with the file mapper.
Now that you have configured contribution payments to use BPAY, we can proceed to submit a contribution.
On the Review step of the contribution submission, you will see that payment details are confirmed as using BPAY.
Click Submit Contribution button.
You will see that payment details are confirmed as using BPAY.
Click Return to Contributions button.
You will see your new contribution with the status of Awaiting payment. To complete your contribution, you must transfer funds to your VBA using the payment details from your contribution.
PayID
This section details how to configure PayID as the preferred payment method for contributions, and the process of submitting a contribution with it.
Configure PayID as the payment method
- Click the Settings menu.
- Click Contribution Settings button
- Click the View button
-
Within the PayID tile, click the Set as Preferred button.
Note: For more details on how the Virtual Bank Account works, click the link within the EFT, PayID or BPAY option tiles, or navigate to the Virtual Bank Account section within this article.
Pay a contribution with PayID
Need help submitting a contribution? See how to submit a contribution via file upload, using the manual grid, or with the file mapper.
Now that you have configured contribution payments to use PayID, we can proceed to submit a contribution.
On the Review step of the contribution submission, you will see that payment details are confirmed as using PayID.
Click Submit Contribution button.
You will see that payment details are confirmed as using PayID.
Click Return to Contributions button.
You will see your new contribution with the status of Awaiting payment. To complete your contribution, you must transfer funds to your VBA using the payment details from your contribution.
Virtual Bank Account (VBA) Introduction
Context: This section details an introduction to how the Virtual Bank Account (VBA) works. Content is derived from the introduction within Employer Online, which can be accessed via the 'Virtual Bank Account (VBA) hyperlink within the EFT and BPAY payment method tiles.
When you have configured either EFT or BPAY as the preferred payment method for your contributions, we create a Virtual Bank Account for your organisation. A VBA enables faster and more efficient payment processing from a single account.
VBA’s also guarantee secure, compliant transactions, minimise errors, and help prevent fraud by centralising payments, improving monitoring, and reducing the risk of unauthorised actions.
Contribution payments are made directly into your organisation’s account so you don’t need to provide a specific PRN and can use your own preferred format for reference numbers.
When payments are received into your VBA, the balance will be used for any pending contributions provided there is enough money to cover the due balance on the contribution(s).
Money will be allocated to contribution payments in descending order, starting with the largest amount.
Any money refunded from superfunds will be returned to the VBA so that it can be re-sent to the fund with corrected information to ensure employee obligations can be met.
Balances will be maintained in the VBA for 10 business days, if the balance is not used at the end of that period, it will be returned to your nominated refund bank account.