Create User Account

Context: This guide demonstrates the process of creating a new user account within Employer Online.

Note: We’ve updated our password and MFA criteria to help strengthen your account security. Please see our Password and MFA Requirements article for more information. Alternatively, please follow the criteria and messages within the portal when creating or updating a password.

Create user account

1. Complete the following fields:
   • First name.
   • Last name.
   • Work email
      
2. You will get a confirmation email next, so make sure you have access to your email.
    
3. Read the Terms of Use and Privacy Policy carefully. Then, click the check box to confirm you agree to these terms.
    
4. Click the Continue button.
   
   
    

5. Enter your password, following the rules for letters and characters. Then, enter it again to make sure it is correct. Click the Continue button.
    

   Important: When choosing your password, ensure it is not easily guessed and hasn't been previously leaked in data breaches.

   Help: The password criteria is subject to change in an effort to strengthen your account security and will be reflected in the Portal when creating or updating a password. Please follow the guidance within the Portal, or refer to our Password and MFA Requirements article for more information.  

   

6. After creating your password, you will receive a verification code sent to the email address you provided in the first step.
   
   
    
7. Enter the verification code sent to your email into the space provided. Once you've typed the code, click the Verify button. 
   
   
    
8. You will receive a message confirming that your email verification was successful. 
   
   
    

9. Next, it's time to set up your multi-factor authentication. For extra protection, we recommend using an authenticator app like Google Authenticator, followed by verifying your phone number.
    

   Important: We’ve updated our MFA requirements to strengthen your account security. Please note that not all Authentication apps are compatible. We recommend and support Google Authenticator. For more details, please see our Password and MFA Requirements article.

    
   
    

10. Once you've downloaded the Google authentication app, tap the + button to add an account. You can then either scan the QR code or manually enter the setup key.   
     

    Note: Once you've either scanned or manually entered the code, you will have a new code that is constantly being regenerated for added security. Take this temporary code and enter it into the space provided.
    Help: We recommend scanning the QR code. If you're having trouble when copying the key, please try scanning the QR code to resolve any issues.

    
     

11. Congratulations! You've successfully set up MFA authentication app. After this, you'll proceed to verify your mobile phone number. 
     

12. Click the Verify Mobile Number button.
     

    Note: Your mobile phone is used as backup authentication in case you have trouble logging into your platform.

    

13. Enter your mobile number and click the Send Code button.
    
    

14. Enter the code received and click the Verify button
    
    

15. Congratulations! Your User account set up is now complete.