Context: This article documents the password recovery process to regain access to your account.
Note: We’ve updated our password and MFA criteria to help strengthen your account security. Please see our Password and MFA Requirements article for more information. Alternatively, please follow the criteria and messages within the portal when creating or updating a password.
- If you have forgotten your password or would like to reset it, go to the login page of Employer Online and click the Forgot Password button
- Enter the email associated with your account, then click the Continue button
- After pressing continue, you will receive an email with a code sent to the provided email address.
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Enter the code sent to your email into the provided fields and click the Verify button.
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After verifying your email, enter your new password and re-type it to confirm your chosen password, then, click the Reset Password button.
Note: We have included mandatory criteria to ensure a strong password is used. A green tick will appear as you meet each of these criteria.
- Congratulations! You have successfully updated your password and can now proceed to login.